The Operations Engine Behind
High-Performing PI Law Firms
Polaris BPO combines bilingual teams, legal and medical workflow expertise, and AI-driven processes to move cases faster and improve collections — from intake to demand.
We Have Delivered
Happy client's
1,438
Projects Delivered
4,567
Our clients saved more than $20 million per year as reduced medical costs using our platform. They improved their cash flow with our analytics and insights by $10 million and avoided penalties by automating process claims with data‑driven strategies and technologies.
What We Do
Specialized outsourcing for personal injury law firms and medical offices — bilingual teams, legal and medical expertise, and AI-driven workflows.
Attorney Services
All Positions Bilingual — English / SpanishBilingual Attorneys
Outsourced bilingual Spanish-speaking attorneys providing direct legal counsel, case review, and client intake for Spanish-speaking clients.
Learn MoreCase Managers
Dedicated bilingual case managers who track case progress, coordinate with providers, and keep files moving forward.
Learn MoreParalegals
Drafting, research, discovery, demand packages, deposition summaries, and trial preparation support.
Learn MoreCase Management
Deadline tracking, document organization, lien resolution, and full case progression oversight.
Learn MoreDocument Organization
Systematic organization of all case documents, records, and correspondence for easy retrieval.
Learn MoreDemand Support
Preparation and compilation of demand packages including medical records, bills, and exhibits.
Learn MoreWorkflow Tracking
Real-time tracking of case milestones, deadlines, and outstanding tasks across your entire caseload.
Learn MoreCarrier Identification
PL, ISO, and EAMS carrier lookup and verification for every personal injury case.
Learn MoreInsurance Document Collection
Gather all required insurance documents from carriers, adjusters, and third parties.
Learn MoreSR Forms Processing
Accurate preparation and filing of SR-1 and SR-19 state-required accident reports.
Learn MoreLiability Setup
Third-party liability identification and setup including Medi-Cal, Medicare, Rawlings, and Optum.
Learn MoreMedical Services
Scheduling
Patient appointment scheduling, reminders, and calendar management for doctors and medical offices.
Learn MoreRecords Management
Secure handling, organization, digitization, and retrieval of patient medical records.
Learn MoreBack Office
Credentialing, prior authorizations, referral management, and administrative operations.
Learn MoreData Entry
Accurate processing and entry of medical and legal data including records, claims, and case files.
Learn MoreBilling & Collections
End-to-end billing, claims processing, payment posting, and patient collections for practices.
Learn MoreRCM
Complete revenue cycle oversight from patient registration through final payment.
Learn MoreA/R Management
Accounts receivable management to ensure all claims are processed and collected on time.
Learn MorePI Collections
Specialized PI collections — lien tracking, attorney coordination, and maximum recovery.
Learn MoreLien Reporting
Track and report lien balances to attorneys and providers throughout the case lifecycle.
Learn MoreNon-Lien Providers
Manage communication and billing with non-lien treating providers across all cases.
Learn MoreSubpoena/Records Coordination
Coordinate subpoena responses and medical records requests with providers and attorneys.
Learn More"Polaris bridges law firms and medical providers into one system."
From Intake to Demand,
We Handle the Operational Work
From intake to demand, Polaris manages the operational work that impacts case value.
Medical Treatment Scheduling
Coordinate appointments across treating providers throughout the case lifecycle.
Lien Provider Reporting
Track and report lien balances to attorneys and providers in real time.
Carrier Identification
PL, ISO, and EAMS carrier lookup and verification for every case.
Insurance Document Collection
Gather all required insurance documents from carriers and adjusters.
Property Damage Assistance
Coordinate PD claims, rental, and total loss processes with carriers.
SR-1 & SR-19 Processing
Prepare and file state-required accident reports accurately and on time.
Demand Exhibit Preparation
Organize and compile medical records, bills, and evidence for demand packages.
Non-Lien Provider Coordination
Manage communication and billing with non-lien treating providers.
Third-Party Liability Setup
Medi-Cal, Medicare, Rawlings, and Optum lien identification and setup.
File Organization & Uploading
Maintain organized digital case files with consistent naming and structure.
Copy Service Invoice Management
Track, verify, and process copy service invoices across all cases.
Personal Injury Collections
Lien tracking, follow-ups, settlement coordination, and revenue recovery.
"From intake to demand, Polaris manages the operational work that impacts case value."
AI Drives Speed.
Polaris Drives Execution.
We combine artificial intelligence with expert human teams to deliver faster case progression, better follow-through, and measurable results.
AI-Powered Operations
Automation that works while you sleep
AI Intake & Call Routing
24/7 intelligent call handling that qualifies leads and routes them to the right team instantly.
Automated Follow-Ups
Scheduled follow-up sequences for clients, providers, and carriers — no manual tracking needed.
Scheduling Automation
AI-driven appointment scheduling that syncs with provider calendars and sends reminders.
Workflow Tracking
Real-time case status tracking with automated alerts for deadlines and missing documents.
"AI drives speed. Polaris drives execution."
AI + Human Intake Model
First contact to case assignment
24/7 Call Handling
Never miss a new case — AI answers and qualifies every call around the clock.
Intake Qualification
Smart screening to identify viable PI cases before routing to your team.
Scheduling
Immediate appointment booking with attorneys and case managers.
Lead Routing
Intelligent routing to the right team member based on case type and availability.
"AI handles first contact. Polaris teams handle the rest."
The Polaris Difference
Polaris bridges law firms and medical providers into one system — built for speed, accuracy, and maximum case value.
Built for Personal Injury
Every workflow, every team member, every process is designed around PI case operations.
Bilingual Teams
English and Spanish fluency across all positions — attorneys, case managers, and paralegals.
Legal + Medical Expertise
We bridge law firms and medical providers into one seamless operational system.
AI + Human Model
AI-powered intake and automation backed by expert human execution at every step.
Scalable Operations
Grow your caseload without growing your overhead — we scale with your firm.
Build a Smarter PI Operation
Let Polaris handle the operational complexity so your attorneys can focus on winning cases.
Our Approach
We are
Agile
We are flexible, adaptable and focus on prioritizing collaboration and communication between your teams, clients, and stakeholders to ensure they are meeting the evolving needs of your clients. Our iterative processes quickly identify and resolve issues that improve efficiency and reduce costs
We are
Scalable
Our scalable approach allows us to adapt to changes in demand and maintain high levels of service. This approach involves having the flexibility to increase or decrease resources as needed, and implementing processes and systems that can handle increased volume without sacrificing quality. By being scalable, can efficiently handle both small and large‑scale projects while maintaining high‑quality service
We are
Professional
We make sure to deliver the highest level of quality and integrity. This includes having well‑trained and experienced staff, following industry best practices, maintaining compliance with regulations, and providing timely and transparent communication with clients. By using a professional approach, we can build trust with you and establish long‑term partnerships.
Portfolio
Proven Results, Real Impact
Explore how we've helped healthcare organizations streamline operations, recover revenue, and achieve measurable outcomes.
Regional Hospital Network
Reduced Claim Denials by 62% for Regional Hospital Network
A regional hospital network was struggling with a 38% claim denial rate that was severely impacting cash flow. Our team implemented an end-to-end denial management strategy, leveraging advanced analytics to identify root causes and automate resubmission workflows.
62%
Denial Reduction
$4.2M
Revenue Recovered
-45%
Processing Time
Multi-Clinic Care Group
Automated Patient Data Migration for 12 Clinic Locations
A multi-clinic care group needed to consolidate patient records from 12 separate legacy systems into a unified EHR platform. We designed a custom data pipeline that validated, cleaned, and migrated over 2.1 million records with near-perfect accuracy.
2.1M
Records Migrated
99.8%
Accuracy Rate
6 Months
Time Saved
Multi-Specialty Medical Practice
Streamlined Billing Operations Saving $1.8M Annually
A multi-specialty medical practice faced mounting operational costs from an inefficient billing workflow. We restructured their entire billing pipeline, introduced automated charge capture, and deployed real-time eligibility verification across all departments.
$1.8M
Cost Savings
-58%
Billing Cycle
96%
Clean Claim Rate
Multi-State Healthcare Alliance
Optimized Supply Chain Reducing Costs by 34% for Health Network
A multi-state healthcare alliance was overspending on medical supplies due to fragmented vendor relationships and lack of centralized procurement. We consolidated their vendor base, negotiated volume contracts, and implemented demand forecasting tools.
34%
Cost Reduction
120+
Vendors Managed
+40%
Delivery Speed
Orthopedic Surgery Center
Recovered $7.5M in Outstanding Medical Receivables
An orthopedic surgery center had over $8.4M in aging receivables with no structured follow-up process. Our collections team implemented a tiered outreach strategy with automated reminders, patient payment plans, and insurance follow-up protocols.
$7.5M
Amount Recovered
89%
Recovery Rate
22 Days
Avg Days to Collect
Multi-State Health Services Provider
Transformed Back Office Operations for Multi-State Provider
A multi-state health services provider was burdened by manual back-office processes across 8 states, leading to delays and high error rates. We digitized their document workflows, automated credentialing, and centralized scheduling operations into a single platform.
72%
Efficiency Gain
45
FTEs Reallocated
91%
Error Reduction
We would love to hear from you
If you have any questions or concerns about our services, we are here to help. Our team of experts is dedicated to providing you with the information and support you need.
Contact Us